GARUDA MAILDROP – PRIVACY POLICY

Version 0.1

Last Updated: February 2026

Garuda Maildrop (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled with care, responsibility, and transparency. This Privacy Policy explains how we collect, use, store, and protect personal information when customers interact with us—whether through WhatsApp, our website, or during service arrangements for flyer printing and distribution. This policy is available in English and Bahasa Malaysia. If there is any difference between versions, the English version will take priority.

1. Information We Collect

We only collect information necessary to provide our services. This may include:

•     Your name/company name
•     Contact information (phone number, email, business WhatsApp, address)
•     Billing and payment information
•     Artwork or marketing materials shared for printing
•     Service preferences (area selection, flyer sizes, quantity, scheduling)

We collect this information when:

•     You communicate with us by WhatsApp, email, call, or website form
•     You request a quotation
•     You confirm an order
•     You send us artwork or instructions
•     You make payment
•     You provide feedback or enquiry

We do not collect unnecessary personal details unrelated to our service.

2. How We Use Your Information

Your information is used for:

•     Preparing quotations
•     Processing and fulfilling orders
•     Printing and distributing flyers according to your instructions
•     Providing updates, reports, and service documentation
•     Customer support and communication
•     Internal improvement and service optimisation

We may also send you relevant promotions or service updates but only in a reasonable and non-intrusive manner.

3. How We Protect Your Information

We take reasonable steps to safeguard your data, including:

•     Restricted internal access
•     Secure digital storage
•     Responsible handling of files and contact details

However, no system is perfect. While we do our best to protect your information, we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or share your personal data with unrelated third parties. We may share data only when necessary with:

•     Printing partners
•     Distribution partners
•     Payment processors
•     Required authorities (only if legally obligated)

All sharing is strictly tied to completing the service you requested.

5. Retention of Information

We retain customer information only as long as necessary for:

•     Service completion
•     Record keeping
•     Legal or accounting purposes

General storage period: up to 7 years, unless removal is requested earlier where allowed. Artwork files may be deleted earlier if unused after 30 days.

6. Cookies & Website Tracking (If Applicable)

Our website may use:

•     Cookies
•     Analytics tracking tools
•     Traffic monitoring

This helps improve user experience and understand service demand. You may disable cookies through your browser settings.

7. Rights to Request Access, Correction or Removal

You may request at any time to:

•     Review your data
•     Update incorrect information
•     Request removal (unless legally required to retain)

Requests can be made via: support@garuda.com.my or WhatsApp: +6012-317-3941

8. Marketing Communication Consent

By contacting us or using our services, you agree we may contact you for:

•     Quotations
•     Service updates
•     Promotions or seasonal notice

You may request to opt-out anytime.

9. Policy Updates

We may update this policy from time to time to improve clarity or comply with regulations. Continued use of our services means you accept the latest version.

POLISI PRIVASI – GARUDA MAILDROP (Bahasa Malaysia)

Kemas Kini Terakhir: Februari 2026

Garuda Maildrop (“kami”) komited untuk melindungi maklumat peribadi pelanggan dan memastikan ia diurus dengan selamat, bertanggungjawab dan telus. Polisi ini menerangkan bagaimana kami mengumpul, menyimpan, menggunakan dan melindungi maklumat apabila pelanggan berhubung dengan kami melalui WhatsApp, laman web, panggilan telefon atau semasa membuat tempahan perkhidmatan. Jika terdapat perbezaan antara versi Bahasa Malaysia dan Bahasa Inggeris, versi Bahasa Inggeris akan diguna pakai.

Maklumat Yang Kami Kumpul

Kami hanya mengumpul maklumat yang perlu untuk perkhidmatan, seperti:

•     Nama / Nama syarikat
•     Nombor telefon / email
•     Maklumat pembayaran
•     Artwork / fail pemasaran
•     Kuantiti, lokasi pengedaran & pilihan perkhidmatan

Bagaimana Kami Menggunakan Maklumat Anda

Maklumat digunakan untuk:

•     Menyediakan sebutharga
•     Memproses pesanan
•     Mencetak & mengedar flyer
•     Memberi laporan dan perkembangan kerja
•     Khidmat pelanggan
•     Kami mungkin menghantar promosi – tetapi secara sederhana dan tidak mengganggu.

Perlindungan Data

Kami mengambil langkah sewajarnya untuk melindungi data pelanggan. Namun tiada sistem keselamatan yang 100% sempurna.

Perkongsian Maklumat

Kami tidak menjual data pelanggan. Maklumat hanya dikongsi jika perlu kepada:

•     Pihak percetakan
•     Pasukan pengedaran
•     Pihak pemproses pembayaran
•     Pihak berkuasa (jika diwajibkan undang-undang)

Tempoh Penyimpanan

•     Maklumat disimpan sehingga 7 tahun atau sehingga tidak diperlukan lagi.
•     Artwork mungkin dipadam jika tidak digunakan selepas 30 hari.

Hak Pelanggan

Anda boleh meminta untuk:

•     Semak data
•     Betulkan data
•     Padam data (jika dibenarkan undang-undang)

Pengemaskinian Polisi

Polisi ini boleh dikemas kini dari semasa ke semasa.